O39 Do you have a defined alliance process which is followed by both sides?

Score 0 if - No.
Score 25 if - Yes but very ad hoc and not written down.
Score 50 if - Yes quite formal but some people don't apply it.
Score 75 if - Yes. Formal and most people apply it.
Score 100 if - Yes fully structured, written down and conscientiously applied.

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